Telehealth is at a crossroads of sorts in 2018. According to a recent study, 44 percent of healthcare executives have not adopted telemedicine into their organizations yet. This split demonstrates that while telehealth has certainly become a progressive and mainstream fixture in modern healthcare organizations, there are many still who haven’t yet found a path forward.
As such, telehealth initiatives achieve varying degrees of success depending on who you ask. And sometimes, it’s not easy to take a reflective look and understand whether or not your telehealth system truly stacks up to the competition.
To help you get some perspective, take this 10-question, multiple choice quiz to see how your telehealth program is working today. Simply select one answer from each question, and tally your results below.
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1. How far along is your organization with a telehealth deployment?
a. Our telehealth system has been in place for years, and based on our success, we plan to place a greater emphasis on telehealth in the future.
b. We recently started our program and are still collecting data to determine if and how we will move forward.
c. The organization is currently developing a strategy to introduce telehealth in the coming years.
d. Our organization is passing on telehealth and will let our competitors test the waters.
2. Since the adoption of your telehealth program, patient outcomes have:
a. Dramatically improved. We’ve had greater success rates, faster recoveries and cost-savings that have benefitted both the patient and our organization.
b. Slightly improved, but more on a patient-to-patient basis. Some patients have really clicked with telehealth, but not all are convinced.
c. Remained largely unchanged. We can’t tell whether it’s due to the system or due to our inability to utilize the system to its full capability.
d. Worsened. Our system is so complex and disjointed that patient care has started to suffer.
3. Based on data and feedback, your patient experience could be best described as:
a. Seamless, convenient and genuinely focused on the needs of the patient.
b. Sometimes good, sometimes bad—depends who you’re working with
c. Like a low-grade fever—you feel sick and achy when dealing with service matters
d. A black hole of despair, you’re better off trying to solve the problem yourself.
4. How well does your telehealth system integrate with existing network architecture?
a. Our telehealth system is fully integrated with our CRM and serves as a seamless communications portal from the patient, to the practitioner, to the payer. It’s a well-oiled machine.
b. There is an occasional procedural breakdown, but we’ve been able to manage.
c. Why does it take two weeks to digitally transmit a patient’s medical records?
d. All of our systems are siloed, and we still leave a literal paper trail when trying to get two departments to work together.
5. When it comes to logistical support, your organization:
a. Has all the support it needs. We have a strong services provider that manages logistics and delivers on time, every time.
b. Is always on the lookout for a chance to improve. There have been issues in the past, but we don’t know where to turn.
c. Keeps up the best we can with our existing personnel and infrastructure. It can be costly and time-consuming, but we’re working with what we’ve got.
d. Does UPS count as logistical support?
6. In what way do medical devices enable your telehealth system?
a. Our patients and providers rely heavily on connected medical devices for around the clock monitoring and metric analysis that can be reviewed by doctors in real time.
b. We don’t always have the latest equipment or tools, but we do a good job of managing our resources and allocate devices to patients the best we can.
c. Office staff take great advantage of on-site resources, but our deployed staff are often left wanting for more support when working with at-home patients.
d. We let employees bring their smartphones to work. I’m sure there’s something in the app store that can help them.
7. Since the deployment of your telehealth system, the return on investment has:
a. Consistent, clear and considerable.
b. Been good, but we can’t tell where the money’s coming from.
c. Not delivered. We’ve spent more to change the system than we’ve recovered.
d. Probably changed. Or not. We’re honestly not sure how to tell.
8. Which of the following best describes your organization’s patient monitoring capabilities?
a. We can communicate across various channels and connect a patient with the appropriate clinician based on real-time biofeedback
b. Between the hours of 9 and 5, we’ve got a dedicated team keeping one eye on the data coming in.
c. It’s a little tricky and time consuming to access the information, but if a doctor needs an answer we can usually provide one within a reasonable amount of time.
d. Patients are self-reporting because we can’t see for ourselves. Hopefully the new medication schedule is working, but we’ll find out at your next visit!
9. How much of an emphasis are you placing on security-related components of your telehealth system?
a. Security is of the utmost importance. We selected a telehealth solution largely due to security considerations.
b. We leave security concerns to our IT guy. We’re staying focused on patient outcomes and budget talks.
c. We use antivirus software and stay up to date on new security patches, but didn’t think that telehealth systems required more than that.
d. Who would want to perpetrate a cyberattack against someone trying to make the world a better place?
10. Is your telehealth system up on industry compliance standards?
a. Our telehealth system was designed to propel the organization into the digital age without sacrificing our focus on compliance. It’s best for the sake of patients and our organization.
b. Our system has a few breakdowns for certain, but as long as our team remains focused we don’t have too many compliance issues.
c. We accelerated our telehealth initiatives without thinking about compliance ramifications, but we’re playing catch up now.
d. We’ll be able to better answer that question after the class action lawsuit has been settled.
For each answer, you will receive points depending on which selection you made.
A = 4 Points
B = 3 Points
C = 2 Points
D = 1 Point
35-40 Points: Congratulations—your organization is leading the pack when it comes to telehealth. You’ve got a clean bill of health and will help to give that same news to others.
25-34 Points: You’re ahead of the competition—for now. You’ll need to iron out the wrinkles before they overwhelm your chances for success.
15-24 Points: You know that telehealth is an important step for any healthcare organization today, but your vision for how to proceed is murky. Are the right partners in place around you to give you the answers you need?
10-14 Points: Every surgeon has to put down the knife one day. But you’re not out of it yet, either. Perhaps it’s time to let an experienced telehealth services provider give you a comprehensive, turnkey solution to get started without the hassle and headache of haphazardly going about it yourself.