Patient Experience

Woman on telehealth call on laptop with male doctor

Top 7 Tips for Helping Your Patients Have Better Telehealth Experiences

Connected health usage spiked during the heart of the COVID-19 pandemic, as physicians adopted new digital tools to connect with patients when in-person visits were limited or completely unavailable. The good news is that, even before the pandemic, most patients were happy with their telehealth experiences: 84% were able to fully resolve their health concerns …

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How to Create a Positive Connected Health Experience

Experience is everything. In today’s digital economy, traditional values like product and brand are being overtaken by experience as differentiating factors. In healthcare, while quality of care is always imperative, patient experience can be a natural factor in forming long-term patient-physician relationships. In fact, patients are likely to consider friendliness and attitude when selecting their …

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Doctor holding up heart-shaped high-tech stethoscope

Transforming Customer Experience into Patient Experience

In today’s economy, there’s no question that the consumer is King. With ubiquitous access to an ever-growing digital marketplace, the customer has both more choices, and more information, than ever. For this reason, it should come as no surprise that a majority of companies today rank customer experience as the most exciting opportunity for 2018, …

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Treat your Customer Experience Problem with a Dose of Telehealth

Healthcare providers may operate a little differently than businesses in other industries. But just because the service is different, it doesn’t mean that your customer service should be viewed any differently. This is particularly true today, in an age where customer experience is now viewed as the top competitive differentiator among discerning consumers. In a …

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Telehealth Providers Circumvent Last-Mile Feeding Frenzy

Last year, Amazon cast a shadow over the healthcare industry after obtaining wholesale pharmacy licenses in a dozen states. In addition to the purchase of Whole Foods and its expanded distribution system, experts agree that Amazon is setting up to do its part to address one of the most significant challenges facing healthcare providers today: …

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Customer Experience Set to Drive Healthcare Transformation in 2018

Customer experience is not a new concept for the leaders of many large businesses today. For years, experts have argued that customer experience is to become the chief competitive differentiator for consumers in the coming years, replacing even price and product. But in the healthcare industry, the concept is still relatively new. Unlike businesses which …

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